As reported in the literature, it seems generally agreed that the way compensations between criteria within a bsc framework are calculated remains an open issue thus, one of the contributions of this study is to augment the theoretical discussion on the potentialities of the multiple criteria decision analysis (mcda). Wu (2012) used a multiple criteria analysis tool to determine causal relationships between main performance indicators for each bsc perspective to create strategy maps visualized in a logical link to improve performance bsc organizational strategy is represented by the connected performance via a causal relationship. The feasibility of the balanced scorecard for business games john r dickinson university of windsor [email protected] abstract many business simulation games offer a multiple-criterion scoring feature typically, the game administrator may select specific criteria from a menu and may also specify. This paper particularly emphasizes a possibility of implementation of ahp ( analytic hierarchy process) and anp (analytic network process) as methods of multi-criteria decision-making (mcdm) in implementation of bsc keywords: balanced scorecard, ahp (analytic hierarchy process), anp (analytic network process. Different perspectives of a company's activity, the bal- anced scorecard (bsc) was used the problem on which the research focused was the multi-criteria evaluation of qualitative and quantitative effects of various types of innovations implemented in businesses an in-depth analysis was carried out in two. This study proposes a pms model according a multicriteria decision analysis methodology macbeth, in order to solve the problems keywords – performance measurement systems, multicriteria model, macbeth, choquet integral, performance indicators however, the bsc is not a completely reliable pms, because.
Integrates simulation modelling, balanced scorecards, and multi-criteria decision analysis with the aim of providing a decision support system for healthcare managers using analytic hierarchy process (ahp), simulation results are aggregated to achieve defined strategic as well as tactical and operational objectives. Multiple criteria decision making performance measurement latent class model gibbs sampler monte carlo simulation e-business balanced scorecard a b s t r a c t in this paper, we introduce a multi-stage multiple criteria latent class model within a bayesian framework that can be used to evaluate and rank-order. Balanced scorecard (bsc) is a framework for evaluating strategic management performance which translates strategy into action via various sets of performance measurement indicators the main objective of this research is to develop a new fuzzy group multi- criteria decision making (mcdm) model for. Keywords: multiple criteria decision making (mcdm) compromise solution vikor risk assessment residual risk information security management system ( isms) (2016) multidimensional appraisal of customer relationship management: integrating balanced scorecard and multi criteria decision making approaches.
This paper aims to develop a methodology for identifying, measuring and managing the relevance of intangible assets in the achievement of an organization's strategic objectives as defined in the balanced scorecard context within the methodology, the analytic network process (anp) is applied as a. Keywords: outsourcing, performance measures, ticket sales, balanced scorecard, intercollegiate sport introduction ticket sales have long been considered one of the major sources of revenue for many sport organizations consequently, many sports organizations are seeking a profit-driven model for their ticket sales. The balanced scorecard, first proposed in the january-february 1992 issue of hbr (“the balanced scorecard—measures that drive performance”), provides thinking of apple's executive management team, chose to concentrate on measurement categories within each of the four perspectives and to select multiple.
The combination of sustainability balanced scorecard, multi-criteria decisions models like: analytic network process, and matrix of sustainable strategic alignment, can help managers in sustainability performance measurement and assessment the result of this paper focus in a corporate sustainability. The paper proposed a fuzzy multiple criteria decision making (fmcdm) approach for banking perfor- mance evaluation drawing on the four perspectives of a balanced scorecard (bsc), this research first summarized the evaluation indexes synthesized from the literature relating to banking performance then, for. Balanced scorecard has been selected as an organisation performance measurement tools in two last decades and implemented in both industrial and service companies using bsc and application with decision-making tools such as mcdm has received more attention by researches in this paper, we have reviewed the. Each of these dimension comprises of various indicators obtained from gri and corporate reports of 100 most sustainable companies- forbes the application of the sustainability scorecard is performed via multi criteria decision making technique called- analytical network process (anp) a numerical study is provided.
This paper proposes a multi-criteria methodological approach for evaluating the performance of the fashion industry based on the balanced scorecard (bsc) and the analytic network process (anp), called 'mab' – multi-criteria assessment balanced scorecard firstly, key performance indicators (kpis) are evaluated in. Balanced scorecard it supplements traditional financial measures with criteria that measures performance from three additional perspectives-: customers, internal business processes, and learning and growth multi-criteria decision making (mcdm) mcdm is an approach that takes into account multiple conflicts of criteria.
Problems where multiple criteria are involved, and since each function of the firm usually comprises a large number of embedded activities leading to an exhaustive list of cost drivers, it seems appropriate for this research to adopt ahp in identifying the performance (cost) drivers of the outcome measures of a bsc thus, the. This paper aims to develop a methodology for identifying, measuring and managing the relevance of intangible assets in the achievement of an organization's strategic objectives as defined in the balanced scorecard context within the methodology, the analytic network process (anp) is applied as a useful tool for both the.
This study aims at developing a set of appropriate performance evaluation indices mainly based on balanced scorecard (bsc) for extension education centers in universities by utilizing multiple criteria decision making (mcdm) through literature reviews and experts who have real practical experiences in. By adapting the network's structure to the balanced scorecard's layout, the profound and clear set of derived objectives and their measures serve as a reasonable basis for applying methods of multi-criteria decision-making in an organization this paper aimed to outline a procedure that merges the. Drivers requires the development of action plans and selection of performance measures appropriate for each value driver a balanced scorecard is a popular and useful method for mapping interrelated quantitative and qualitative factors affecting a firm's value it allows for mixing and linking financial and non-financial data. Criteria must be identified and considered systematically, as must alternatives ( ie measures) originality/value – while the smart was chosen to select appropriate measures for the balanced scorecard, the basic approach used in formulating the problem serves also as a framework for the application of other multi‐criteria.